General terms and conditions of online sale
These terms and conditions of sale are concluded on the one hand by the company JME 49 rue de la Galuste 34160 CASTRIES, France and on the other hand, by any natural or legal person wishing to make a purchase via the website of the company JME hereinafter referred to as "the buyer".
Purpose
These terms and conditions of sale aim to define the contractual relations between the company JME and the buyer and the conditions applicable to any purchase made through the merchant site of the company JME, whether the buyer is a professional or a consumer. The acquisition of a good or a service through this site implies unconditional acceptance by the buyer of these terms and conditions of sale. These terms and conditions of sale will prevail over any other general or specific conditions not expressly agreed to by the company JME. The company JME reserves the right to modify its terms and conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
Characteristics of the goods and services offered
The products and services offered are those that appear in the catalog published on the website of La société JME. These products and services are offered within the limits of available stocks. The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the product offered, in particular with regard to models made to measure in my workshop due to the difference that there could be in relation to the size or the finish requested.
Prices
The prices appearing in the catalog are prices including VAT in Euro. La société JME reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices of the products indicated do not include delivery costs.
Orders
The buyer, who wishes to purchase a product or service must:
– fill out the contact form, in which he will indicate all the requested contact details,
– validate his order after having checked it in the site's basket,
– make the payment under the conditions provided,
– Confirmation of the order by email entails acceptance of these conditions of sale, recognition of having full knowledge of them and the waiver of relying on his own conditions of purchase or other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction. The confirmation will constitute signature and acceptance of the operations carried out. The seller will communicate by email confirmation of the recorded order.
Withdrawal
Buyers, non-professional individuals, benefit from a withdrawal period of 14 days from the delivery of their order to return the product to the seller for exchange or refund without penalty, with the exception of return costs. The products must be in perfect condition and in their original packaging.
If the purchase concerns a custom order, the 14-day withdrawal period does not apply.
Payment terms
The price is due upon ordering for products in stock and for products to be manufactured with deadlines. Payments will be made by Paypal, by Bank Cards through the Paypal payment module or by bank transfer. The buyer's account will be debited before the goods are sent, so as not to have any debts later. At the buyer's request, a paper invoice will be sent to him, otherwise it will be electronic.
Deliveries
Deliveries are made to the address indicated on the order form or in person in CASTRIES or at a market. In the event of delivery by shipment, the risks are the responsibility of the purchaser from the moment the products have left the premises of the company JME. In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery. Delivery times are given for information purposes only; if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.
Warranty
All products supplied by the seller benefit from a free after-sales service. In the event of non-conformity of a product sold, it may be returned to the seller who will take it back, exchange it, refund it or modify it according to the customer's request. All complaints, requests for exchange or refund must be made by post to the following address: JME company, 49 rue de la Galuste, 34160, CASTRIES, France, within thirty days of delivery.
Liability
The seller, in the online sales process, is only bound by an obligation of means; its liability cannot be incurred for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, service interruption, or other involuntary problems.
Intellectual property
All elements of the JME company website are and remain the intellectual and exclusive property of the JME company. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio.
Personal data
All personal data of buyers is confidential and will not be disclosed to third parties for commercial actions on email addresses or other data provided. Similarly, users have the right to access, rectify or delete data concerning them, in accordance with the law.
Archiving
The JME company will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy. The computerized records of the company JME will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
Dispute resolution
These online sales conditions are subject to French law. In the event of a dispute, jurisdiction is assigned to the competent courts of Montpellier in France. Under no circumstances may legal costs be borne by the company JME.
Link to the European online dispute resolution platform (ODR)